Resolved [17 June 2025] Dedicated Server Networking Issues
- Thread starter KH-SeanH
- Start date
Again? Twice in a week ? This is beyond belief.
We got no outreach about the four hour outage at weekend.
No email about what went wrong how it could be be prevented from happening again, not even an apology.
Eight years of successful Hosting with Knownhost down the drain in one week
We got no outreach about the four hour outage at weekend.
No email about what went wrong how it could be be prevented from happening again, not even an apology.
Eight years of successful Hosting with Knownhost down the drain in one week
You're absolutely right, it's unacceptable and ridiculous. It seems a compound of problems was hidden by the chiller issue Saturday that was already under investigation so we're initiating further measures to stabilize this rack as we speak.
I hear you. We're in the same boat, and it is adversely affecting business. This is ridiculous!
No disagreement, I've already called in a few more techs and we're disassembling this rack/circuit tonight.
All customers should be online, but there's also a bug with EL9/cPanel that prevents network manager from properly recovering from a loss of networking. If you're still down we'll either need to reboot your server, or access it via console to restart the networking.
We have an internal fix that's getting pushed out to address this cPanel bug but its planned to go out this week.
We're back up for now. Is disassembling this rack/circuit tonight going to cause us more downtime?
Negative, there are some particular pieces of equipment in this rack that we suspect are being troublesome causing this issue. The goal will be no additional customer interruptions.
We're speeding up the game plan that was already set to go into effect this week to be done tonight, as the original cause (increased heat load) was not the only contributing factor.
I suspect your server has an issue with EL9/cPanel we've got all of our techs working on remote access to them so make sure they have any necessary root pass for console access.
If you've got a ticket # handy I'll pass it along, we've got all staff working through the remaining servers as quickly as possible
I believe we've got all tickets (yours included) resolved. If not please let me know.
We've also manually applied the network fix to all systems here as well.